Terms & Conditions

General Terms & Conditions

Click here to view a specific location General Terms & Conditions.

 

ADDITIONAL DRIVERS

All drivers must meet our minimum age requirements and present a valid photo driver`s licence. All location policies that apply to the renter will also apply.  Additional driver fees may vary per station.

Maximum of 3 additional drivers.

Click here to view a specific location Policy.

 

AFTER HOURS

Vehicles may be returned after hours, see office for details. Click here to view a specific location Policy.

 

AGE

Renter must be 18 years of age with a valid driver`s licence and major credit card in his/her own name. Renters 18 through 24 years of age may rent a vehicle with an additional per day surcharge. Underage surcharge will not appear in the total pricing on the reservation. Some locations have a minimum age requirement of 21.

 

AIRPORT PICKUP

Airport locations may be off-site and require a free shuttle to the reserved location.  Please call your reserved pickup location on arrival for free pick up service. Click here to view a specific location Policy.

 

DEPOSIT RULES

Every rental agreement requires a credit card pre-authorization for the estimated amount of the rental plus an additional $300.00 CAD.  Drivers under the age of 30 may require a pre-authorized deposit of the rental amount plus an additional $500.00 CAD.

 

DRIVERS LICENSE

Drivers must have a valid full class 5 drivers licence at the time of rental. The drivers licence must be valid for the entire rental period. International renters require a driver’s licence in English or French, or an International Drivers licence.

 

EARLY RETURN

Vehicles are rented on a daily (24 hour) basis. Any rental of less than 24 hours will be charged a full days rate.

 

EMERGENCY INFO

24-Hour Roadside Assistance Phone Numbers:

GMC: 1-800-268-6800
Cadillac: 1-800-882-1112
Chevrolet: 1-800-243-8872
Ford: 1-800-665-2006
Fiat: 1-800-363-4869
Chrysler: 1-800-363-4869
Dodge: 1-800-363-4869
Hyundai: 1-800-268-9958
Toyota: 1-888-869-6828
Nissan: 1-800-387-0122
Mitsubishi: 1-888-576-4878
Buick: 1-800-252-1112
Kia: 1-866-444-5421
Acura: 1-800-565-7587
Jeep: 1-800-363-4869
Honda: 1-800-465-7587

 

EQUIPMENT

Some locations offer Child/Booster Seats and GPS Navigation Devices for a daily fee.

Special equipment is guaranteed when the reservation is made 48 hours prior to pickup. Due to liability issues, U-Drive Car Rental personnel are not permitted to install seats.

Click here to view a specific location Policy.

 

FUEL

Option #1 - Prepay Fuel Option (Buy a Tank)
Vehicle is rented with a full tank. You may purchase a full tank of fuel at the time of rental and return the rental with fuel at any level. There will be no credit issued for unused fuel.

Option #2: Fuel Service Option (We Fill the Tank)
Vehicle is rented with a full tank. You may return the rental full to avoid a charge or we will refuel the vehicle based on the kilometers driven or level of the tank. A refuelling service fee will apply per litre.

 

GEOGRAPHIC

Vehicle is only permitted to travel within Canada and the United States.  Check each location for Mileage restrictions.

Click here to view a specific location Policy.

 

MILEAGE

Vehicle may not exceed 4000 kilometers per rental, even when mileage is unlimited.  Check each location for Mileage restrictions. Click here to view a specific location Policy.

 

ONE-WAY

One way rentals are only permitted between U-Drive Car Rental locations. The one way rental fee varies, depending upon what location vehicle is returned to. 

 

OPTIONAL PROTECTION PRODUCTS

Loss Damage Waiver is not Insurance and is not mandatory. The Loss Damage Waiver can be purchased at the time of booking or time of rental.

If the Loss Damage Waiver is not purchased, renter is responsible for all damage to the rented vehicle.

Click here to view a specific location Optional Protection Products.

 

OVERSTAY

If the vehicle is not returned on the date and time agreed upon at the time of reservation, all special rates and weekend rates will be charged at regular rate with an additional surcharge.

 

PAYMENT

The following methods of payment are accepted for full payment at return of rental: VISA, MasterCard, American Express, and Discover Card.

 

RESERVATION HOLD TIME

Vehicles are held for 1-hour after the reserved arrival time. In the event of any delays you may call or email us to advise of any changes in your pick up time. After the 1 hour window you will be considered a no-show and we may or may not be able to honor your reservation, depending on availability.

 

NO-SHOW FEE

In the event of a no-show the customer will be charged a no-show fee.  Please see specific location for details. Click here to view a specific location Policy.

 

PETS

Pets: Pets are not permitted in rental vehicles.

 

SHUTTLE

Airport Customers:

Airport locations may be off-site and require a free shuttle to the reserved location.  Please call your reserved pickup location on arrival for free pick up service.

Click here to view a specific location Policy.


Local Customers:

If free city pickup service is required, please call the rental location one hour prior to pickup.

 

SMOKING

All vehicles are non-smoking.

 

TRAFFIC VIOLATIONS AND FEES

The renter is responsible for paying all parking and traffic violations incurred while using the rental vehicle plus an administration fee per occurrence. Click here to view a specific location Policy.